SMS Privacy Policy

Solaren Risk Management, LLP SMS Privacy Policy

At Solaren Risk Management, LLP, we value your privacy and are committed to protecting the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and protect your phone number and related data when you opt in to receive SMS/text messages from us through our RingCentral-powered communication services. This policy applies to internal employee communications, as well as other authorized communications with clients, partners, or stakeholders.

Information We Collect

We collect your phone number and SMS opt-in consent when you voluntarily provide it to us. This may occur through:

• Written or electronic consent (e.g., forms on our website, such as https://www.solarenrm.com/contact/).
• Verbal consent during direct interactions with our team.
• Employee enrollment in our internal SMS communication system.

We do not collect phone numbers from purchased or third-party lists.

How We Use Your Information

Your phone number is used solely for the following purposes:

• Internal Employee Communications: Sending work-related updates, alerts, or operational messages to Solaren Risk Management, LLP employees.
• Other Communications: Sharing updates, notifications, or information with clients, partners, or stakeholders who have opted in.
• Delivering transactional messages (e.g., confirmations or reminders) or informational updates relevant to your relationship with Solaren Risk Management, LLP.

We do not use your phone number for marketing or promotional purposes unless you explicitly opt in to receive such messages.

Consent and Opt-In

Before sending SMS messages, we require your express consent. By providing your phone number and opting in, you agree to receive text messages from Solaren Risk Management, LLP via our RingCentral platform. Consent is logged and maintained to ensure compliance with applicable laws and RingCentral policies.

Sharing Your Information

We do not share, sell, or trade your phone number or SMS opt-in consent with third parties for marketing or purposes unrelated to delivering our SMS services. Your information may be shared only with:

• Our SMS service provider, RingCentral, and its trusted partners (e.g., platform providers or carriers) to facilitate message delivery. These parties are bound by strict privacy and compliance standards.
• Legal authorities, if required by law or to protect Solaren Risk Management, LLP’s rights and safety.

Under no circumstances will your SMS opt-in data or consent status be shared with third parties for their own marketing purposes.

Opt-Out Instructions

You may opt out of receiving SMS messages from Solaren Risk Management, LLP at any time. To stop receiving messages:

• Reply STOP, UNSUBSCRIBE, or END to any SMS message you receive from us.
• Alternatively, contact us directly at (615) 218-2842 or info@solarenrm.com to request removal.

Once you opt out, we will promptly process your request and cease sending SMS messages to your number. Opt-out requests are honored immediately and maintained in our records to ensure compliance. Note that standard message and data rates may apply as determined by your mobile carrier.

Data Protection

We take reasonable measures to protect your phone number and SMS-related data from unauthorized access, loss, or misuse. Our use of RingCentral’s secure platform ensures that your information is handled in accordance with industry-standard security practices.

Your Rights

You have the right to:

• Verify, correct, or update your phone number by contacting us at info@solarenrm.com or (615) 218-2842.
• Withdraw consent and opt out of SMS communications as described above.
• Request information about how your data is used by reaching out to us directly.

Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page (https://www.solarenrm.com/sms-privacy-policy/), and we will notify you via SMS if significant changes occur, providing you an opportunity to review and opt out if desired.

Contact Us

If you have questions about this SMS Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@solarenrm.com
• Phone: (615) 218-2842
• Mail: Solaren Risk Management, LLP, 1000 Pleasant Grove Pl. Ste 300, Mt. Juliet, TN 37122

Last Updated: April 08, 2025